Norli Privacy Policy

Last updated: 2025-12-08

  1. Short summary
    Norli values your privacy. We process personal data in order to provide our services, analyse your property’s income potential, manage guest communication, administer rentals and comply with legal requirements. We never sell personal data and only share it with trusted, GDPR-compliant partners.

  2. Who is responsible?
    Norli Stay AB
    Company registration number: 559553-5120
    E-mail: kontakt@norli.se
    Phone: +46709346902

  3. What personal data we collect
    – Inquiries: name, email, phone number, property address, messages
    – When you become a host: identity and contact details, agreements, bank details
    – During rental: guest information from Airbnb, booking data, payment details
    – Support matters: email, chat, history
    – Website usage: IP address, device, cookies, traffic data

  4. How we use the data
    – Income analysis and advisory
    – Customer contact and support
    – Booking management and agreements
    – Guest verification and communication
    – Payments and payouts
    – Marketing (if you have given consent)
    – Security, logs and operations

  5. How long we store data
    – Inquiries: up to 12 months
    – Support matters: 12–24 months
    – Bookkeeping data: 7 years
    – Support matters: 12–24 months
    – Marketing consent: until you withdraw it
    – Cookies: 1–24 months

  6. Who we share data with
    – Airbnb (bookings, guest information, communication)
    – Payment and invoicing services
    – Cleaning and service partners
    – Photography and styling partners
    – Email and support tools
    – Analytics and advertising systems (Google, Meta, etc.)

We never sell personal data and only share it when necessary to deliver the service.

  1. Transfers to third countries
    Some services may have servers outside the EU. We always use GDPR-approved safeguards such as Standard Contractual Clauses (SCC) and minimise data collection.

  2. Your rights
    – Right to access your data
    – Right to have inaccurate data corrected
    – Right to be deleted
    – Right to object to processing
    – Right to data portability
    – Right to withdraw consent

Contact us at kontakt@norli.se to exercise your rights.

  1. Cookies
    We use cookies to:
    – improve user experience
    – analyse traffic
    – measure conversions
    – personalise marketing

You can manage cookies in your browser. Our cookie banner allows you to choose your level of consent.

  1. How we protect your data
    – encryption
    – access restrictions
    – logging of permissions
    – ongoing security updates
    – secure agreements with partners

  2. Changes to this policy
    We update this policy when necessary. The latest update date is shown at the top of the page.

  3. Contact information
    Norli Stay AB
    E-mail: kontakt@norli.se
    Phone: +46709346902